Privacy policy
URREA PROFESSIONAL TOOLS, INC. declares that is a company legally constituted and that is the owner of the website www.urrea.com/us (that will be called “the site”), to this site can access anyone that want to buy the products that Urrea offers.
For all the legal effects of the present document, the Urrea ́s contact details are:
URREA PROFESSIONAL TOOLS, INC.
5150 Service Center Drive, San Antonio,TX 78218. Phone:(210) 734-8703
Toll-Free: (800) 366-6911
Fax: (210) 734-8715
customerservice@urrea.com
This document describes the general Terms and Conditions (that will be called "Terms and Conditions") applicable to the use that the Client makes respect with the content, products and services offered when consulting or purchasing on the site.
Any person who wants access or to use the site or the services offered in the site may do under these Terms and Conditions, as well as the policies or other documents derived from this topic. In this sense, any person who doesn ́t accept these Terms and Conditions shouldn ́t use the site.
The Client undertakes to read, inform himself, accept and comply the presents Terms and Conditions listed below:
1. Thepurpose
The purpose of these document is to regulate the access and use of the website, as well as the content and everything that is available for the public domain.
2. Thewebsite/site
The site is an online store where the Client may consult and purchase the products marketed by Urrea in the United States of America. On the site, the Client will be able to find a catalog of products which they can choose the products that they want to purchase in exchange for a particular price.
At any time Urrea can modify without prior notice, the presentation, the contents, the functionality, the products, the prices and the other services that are in the site; Also, the client accepts that Urrea can interrupt, deactivate or cancel, at any time, any of the elements that the site has, as well as the access to them.
The site is for people of the legal age established in the United States of America (over 21 twenty-one years old), so Urrea cannot be held liable for breaches of its obligations.
3. Applications of the Terms and Conditions
These Terms and Conditions are about the use of the website and applies to all products and orders made by the Customer on the website. The Terms and Conditions will be those that are in force and published at the time that the Customer place an order.
The Client agrees to use the information, content or services offered by the site in a legally and ethically appropriate manner with the highest degree of integrity and that will not take any action that may affect the rights of third parties.
Also, the Client undertakes to provide lawful and truthful information whenever Urrea requests it.
Due to the site is aimed at those who are 21 years old, the client declares having the necessary legal capacity to use the site.
The services of the site will be available only for those people who are in the legal capacity in accordance with the Mexican legislation. Also, this document will be accepted from the moment that the client accesses the site.
Having said that, we recommend that the Client review the updates made to these Terms and Conditions because it is their responsibility to use the site in accordance with the way that it was designed, for this reason the use of any type of software or program external to download the content or use the services of the site is prohibited.
Urrea is not responsible for any damage that may be caused for improper or inappropriate use of the site, and in any case, they will be responsible for losses or damages as a result of the incorrect use of the site.
4. Purchasing process
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4.1. Identify the products. After the customer access the site, they can search and choose the products they want to consult or buy, by introducing its name, reference, product code or locating through the product catalog of the website.
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4.2. Products. When the desire product to check or buy is found, all the details and characteristics about it will be displayed, such as dimensions, quantities, materials, price, etc. Also, in the detail of the products, the Client will be able to know if they are available.
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4.3. Purchase. The products that the Customer want to buy can be added at the shopping cart, selecting the option "Add to Cart" or; "Buy" or any other similar that is available. You can add multiple quantities of the same product and / or multiple products, subject to availability. Urrea
reserves the right to limit the quantities of the same product that the customers can purchase in the same order. When the customer wants to finish the purchase order, they may go to the shopping cart for payment.
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4.4. Checkout: Before the payment, the Customer can check the products and quantities wanted to purchase; otherwise, the customer can delete products and / or modify the quantities before formalizing the purchase. Also, the Client may create an account into the site where their information is saved for future purchases or do the purchase as a guest on the site.
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4.5. Delivery. To the purchases made on the site, the delivery will be to the address indicated by the Customer at the moment that the client does the purchase, which may have an additional cost that will be indicated before the payment.
In this case, the Client must provide the correct and complete information to the delivery, therefore Urrea will not assume any responsibility for loss or damage of the products due to delivery in consequence of any incorrect information indicated by the Client. In any case, the Customer / Client is responsible to corroborate and guarantee all the data provided at the time of purchase. -
4.6. Payment options. The site offers PayPal as the unique option of payment, which guarantees data security and helps to prevent fraudulent activities. At the moment of choosing the payment method, the Client must give the necessary information required by the site to end the purchase correctly.
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4.7. Payment: The Client must confirm the payment. If the means of payment is approved, the order will be issued, otherwise the payment information must be modified.
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4.8. Order confirmation: When the payment is made, the client will receive the order confirmation at his email address. If during the order confirmation process, all or part of the products are not available, the client may choose to send part of the available products or cancel the order. In case of cancellation or partial shipment, the proportional part of the purchase will be returned to the original account or to a coupon to buy after on the site.
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4.9. Shipping, delivery and notifications: Urrea will communicate via email or the means that the Client has provided, to inform you about the status of your order, as well as to send you notifications to disseminate the shipment status.
5. Shippinganddeliveries.
Urrea undertakes to deliver the products in the areas and / or places which has access, in accordance with the available packages which it has an agreement. The period of the shipment and / or delivery of the products will begin at the moment that the Customer receives the confirmation of their purchase, these days indicated on the site for shipments are counted in business days.
It’s necessary to consider that, for the shipments, the delivery will be in charge of an independent transport company and a delay on the delivery could happen for reasons beyond Urrea's control. Likewise, is understandable that any person who is at the delivery address will be authorized to receive the purchase, for this reason, Urrea is not responsible for any claim or disagreement related to the delivery, provided that is the same address that the client registered on the site at the time of purchase.
The products that can’t be deliver to the address after the number of visits established by the transport company, will be returned to Urrea. In this case, the Client must contact Urrea through the website within
a period no longer than three (3) calendar days, in this case the costs and insurance that are generated will be pay by the Client and Urrea will not be obliged to make the return.
If the Client doesn’t communicate to begin the return process within the agreed deadlines, or doesn’t make the payment how is mentioned in the previous paragraph, Urrea can cancel the purchase of the products and proceed to restore the amount that the Client paid for them, discounting the cost of transportation and other services.
6. User accounts
At the time of the purchase, the Client can choose to create an account as a user on the site or make the purchase as a guest. If the Client decides to create an account, the site will request personal data like name, address, email, date of birth and others. The information provided will be subject to the conditions established in the Personal Data Protection Policy that can be consulted in the next link_____________
7. Deliverychargesandtaxes.
The client will be the responsible for all the shipping, handling and insurance charges of the products purchased on the website, as well as the taxes and other charges that are caused by an accepted purchase. Some taxes are already included in the purchase prices published on the site or will be indicated at the time of payment of the purchase.
8. Return.
In accordance with this document, the Client may request the return of the products purchased within ten (10) business days after the reception of the products, only if the object of purchase and his packaging is the same that the received.
Returns will be made for the value of the Product paid by the client; however, shipping costs and other additional costs will not be returned. In any case and for any reason Urrea will return partial cost of a product value.
To do the return process, the client must contact Urrea by the phone number or email published on the website.
All products must be returned in the same conditions that were received, with all the accessories (cords, cables, guarantees, manuals, software, etc.), without being used and any damage, in the original packaging and must be sent to the address provided by Urrea when the return process begins.
After communicate to Urrea the will to begin the return process of a product, the Client will have five (5) business days to send the logistics guide for the return of the products, if the products are not sent in this days, it will be understood that the Client doesn’t need the return of his money. In any case, the shipping costs will be pay by the client.
The return of the money will be by PayPal and the client can have this amount in his account over a period of five business days.
All products that were elaborated, manufactured, assembled, cut or prepared according to the specifications of the Client or those that were personalized in accordance to the request of the Client will be exempt from return.
9. Copyright
All the data information, graphic, advertising, photographic, multimedia, audiovisual and / or design material, as well as all content, texts and databases, logos, brands and slogans published on the site are the exclusive property of Urrea.
Is prohibited any copy, reproduction, modification, creation of derivative works, sale or distribution, exhibition of the previously mentioned materials, in any way or by any means, including, but not limited to, electronic, mechanical, photocopying, of recording or of any other nature, without Urrea's prior written permission.
In any case these Terms and Conditions don't give rights, licenses and / or authorizations in favor of the client or any other person. Any unauthorized use of the materials will mean a violation of these document, in this case will be applicate the laws in force on intellectual property, national and international.
10.Suspensions or intermittences.
Urrea reserves the right to do any modifications, maintenance or improvements to the site at any time, with or without notice. If in consequence from these actions the site was temporarily in suspension, had intermittence in its service or any other case, it will not be the responsibility of Urrea nor the distributor.
11.Responsibility of the Client.
The Client will be responsible for all the information provided to the site and must keep a proper conduct in accordance with the standards of Urrea. Any conduct that the Client do outside of the standards might cause the cancellation of the accounts or access to the Site.
Likewise, the Client is responsible for maintaining the security and privacy of their accounts and the passwords. Any event that occurs as a result of the Client's breach of this obligation will not cause any type of responsibility to Urrea, except as for the established in the Personal Data Protection Policy.
12.Protection of personal data
In accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, the Client undertakes to adopt the required measures to ensure the privacy of the personal data.
All data that is collected through the web site will be managed in accordance with the principles of legality, loyalty, responsibility, for this reason they will be subject to the express consent of the owner. In any case, the use of these data needs the written authorization of the owner (the client), in accordance with the Personal Data Protection Policy.
13.Laws and jurisdiction.
These Terms and Conditions are interpreted in accordance with the law, any controversy will be subject to the courts and legislation in the USA. Urrea reserves the right to present the legal actions if is necessary.
14.Customer Service
Everything about to the products and the website, the Client can contact Urrea through the following contact information:
Phone :(210) 734-8703
e-mail: customerservice@urrea.com
Business hours: 8:00 am to 05:00 pm, from Monday until FridayThe time for response may be extended up to 48 hours
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